Click & Collect
Why is Click & Collect not available for my order?
If you’re not given the Click & Collect option at checkout, some of the items in your order are not eligible for this type of delivery.
If you’d like to Click & Collect, please place a separate order with the items where the option is available.
Why isn't my Click & Collect order showing as available to pick up tomorrow?
Our order deadline is at 8pm for next day collection where available (not all locations offer next day collections); on rare occasions, we may need to bring this forward, but you'll always be shown the earliest collection date in checkout.
How will I know when my Click & Collect order is ready?
We'll send you an email notification when your order is ready to be collected. Usually this can take anywhere between 1-3 days, but if you need your bottle quicker just give us a call and we can fast forward the process.
I've lost my order confirmation email or text message - What can I do?
Please check the junk mail folder within your email account, as occasionally confirmation emails can end up here.
To keep your order safe, we don’t let anyone collect on your behalf unless they have your order number and their photo ID.
I haven't had an email or text message to confirm my order has arrived - what should I do?
If you ordered before 8pm, your order will be available to collect the next day from 3pm so please wait until after 4pm to contact us. If there’s any delay to your order, we’ll contact you with an update.
If you still haven’t received a confirmation message after 4pm the following day, our Customer Services team should be able to check the location of your parcel. Call us on 01727 651654 8am - 5pm.
What do I need to bring with me when I collect my order?
When you collect your order, we'll ask you for:
- The order number (eg. #1234)
- The name on the order
Can someone collect on my behalf?
We're happy for someone else to collect your order, but to safeguard you from fraud, there are a few things they will need to show:
If someone else is picking up your Click & Collect order for you, they will need to bring your order number and their own photo ID.
How long will you hold my order?
We can hold your order up to 7 days. Once 7 days is up, you run the risk of your bottle going back into stock without a refund.
If for any reason you know you are unable to collect your order within our holding period, please contact us and we can arrange to put your bottle on hold when you can collect it.